When is customer service available?
A friendly representative is waiting to answer your questions.
We're here Monday to Friday from 11 AM to 6 PM Indian Standard Time
Email us at
cs@niiaaa.com.
OR
Give us a call if your question is time sensitive. You can reach us by phone at
(+91) 9326755489 (Monday to Friday from 11 AM to 6 PM Indian Standard Time)
Do you charge for shipping?
Free Shipping Only PAN India.
International couriers will be charged on the weight of the item(s).
Does Niiaaa.com deliver products outside India?
Yes, we ship Worldwide.
Who does deliveries for us?
Our goods are delivered by world's leading logistics company such as FedEx, DHL, DTDC, etc.
What is the estimated delivery time?
We making sure the order get delivered to our customers as quickly as possible. You will receive your order in 3-18 work days from the date that it is placed.
Processing Time: It normally takes 3-4 work days for us to process your order. Please note that this does not include holidays.
The time it takes to prepare your item(s) to ship from our warehouse.
Shipping Time: It normally takes 4-9 work days for the order to reach you based on your location. Please note that this does not include holidays.
The time for your item(s)to travel from our warehouse to your destination.
However, if a product is out of stock for some reason, our team gets in touch immediately and you can choose to cancel the order in that case, without any charges.
Please note: The delivery timelines above are an estimation only. Since we rely on our courier partners for delivery, this can vary due to factors that are outside our control. Shipping times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address or other causes.
Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.
How do I track my order?
Since we take about 3-4 working days to process your order, we request you to track your order after 8 working days of placing it.
An email is sent to you after the order is shipped. It contains the tracking number and details of the courier provider.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team. Give us a call on
(+91) 9326755489 (11 AM - 6 PM) or email us at
cs@niiaaa.comI have received a damaged product, what should I do?
If you have received a damaged product, you need to inform us at
cs@niiaaa.com of the issue within 48 hours from the date of receipt of product.
Any communication received after 48 hours of delivery shall not qualify for return.
Return or Exchange of an unwanted or wrongly ordered product/s
How do I make payment?
You can place your orders through Credit Card, Debit Card and Net Banking. We accept Visa, MasterCard and American Express cards.
Please read our
Product & Payment PolicyCan I email my questions or concerns?
Email is the best way to contact us. Just send a message to
cs@niiaaa.com, and we'll have an answer for you within 24 working hours.
For the fastest response, be sure to mention
"Niiaaa.com" in the subject line and include your name, telephone number, address, and your order number in the message body.
Bulk Purchase Inquires:
Please contact us on
cs@niiaaa.comFeedback:
Email us at
cs@niiaaa.com. Please mention "FEEDBACK" in subject line.
Where do I send my returns?
