All Products ordered from the Website and successfully delivered to the Customer may be returned or exchanged in accordance with the terms contained herein.

We are happy to help u If the merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange. You need to inform us of the issue within 48 hours from the date of receipt of product.

Any communication received after 48 hours of delivery shall not qualify for return.

The merchandise will be non-refundable, if it is a Custom made product or is altered product as per the specifications/measurements provided by you, Products that are purchased in any sale / promotion and/or products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.

The return shipping charge will have to be paid by the customer or in certain cases our shipping partner will pick the return order who then have to be given the delivery charges at the time of pickup.

All products have been photographed with additional lighting and the photographs on site will vary from the actual color.

Online sale do not have facility of feel and touch hence we are not responsible for texture/color.

Niiaaa.com will not provide the option of exchange for reasons like color mismatch and exchange for size.

Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

Once product received, the customer care team at Niiaaa.com would inspect the product for the need for exchange and based on their jurisdiction, the exchange will be made possible.

In case of a conflict in any terms of Return and Exchange Policy, the decision of the Niiaaa.com team shall be final and concluding, and you irrevocably withdraw your right to make any claim or demur on this ground.

No money for the returned product will be refunded, however a credit note will be generated for the value of returned goods.

The returned merchandise should reach us within 7 days within India and 14 days international from the date on which these goods are delivered. No exchange or return will happen if the original tag is missing.

Products purchased in discount/sale category are not liable for exchange or refund.

We will be unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

There is No return / refund or exchange on discounted/sale merchandise.

Please note that items purchased at www.Niiaaa.com cannot be returned in a Niiaaa Store for exchange or refund.

Follow these simple steps to return your purchase by mail

1. On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice.
2. Pack your return securely, in the original package, and include your completed invoice.
3. Courier the parcel back to us at the company address.
4. We do not return or exchange gift certificates and any Niiaaa.com products once dispatched unless it is a manufacturing defect.

We will not accept the product:
a. If it has been damaged by you
b. If it's original packaging and original tags are missing
c. If it has been used.

Credit note is valid only for 6 months from the date of issue.

If merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, please reach out to us at cs@niiaaa.com within 48 hours of receiving the order.

We do not accept any returns if the product is dispatched to us after 3 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us.

We will not accept the product:
a. If it has been damaged by you
b. If it's original packaging and original tags are missing
c. If it has been used.

As we work on no refund policy you should expect to receive your credit note within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit note more quickly.

Credit note is only valid for 6 months from the date of issue.

1. On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice.
2. Wait for receiving a "Return Accepted" confirmation email from us.
3. Pack your return securely in the original package, if possible, and include your completed invoice.
4. Courier the parcel back to our company address